Reference

Legal clarity before you join

Our Legal page puts account terms, privacy handling, cookie use, and access rules in one place before you open your account.

Account termsPrivacy handlingCookie choicesDANA OVO GoPay QRIS
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paushoki Legal clarity before you join
CONTACT ROUTES

Legal help through account channels

Legal questions need a traceable contact path, so we keep policy requests inside the same account support flow you already use.

Live chat Use live chat from your account menu for urgent legal access questions, payment record checks, or device sign-in concerns. We may ask for your registered phone, email, and a recent DANA, OVO, GoPay, or QRIS reference.
Email support Send policy requests to our support email when you need a written reply about account data, cookies, wallet records, or withdrawal verification. Include screenshots only when they show the issue clearly and hide unrelated personal details.
Account menu Open Profile, then Security or Help, when you want to change contact details, check active sessions, or ask us to update stored account information. This path keeps the request linked to your signed-in profile.
DATA HANDLING

How paushoki treats legal records

Your legal record is more than a terms checkbox. We keep account data, wallet references, cookie choices, and support messages so we can answer disputes, secure your sign-in, and meet operational requirements…

Account identity

We store the registration details you provide, including phone or email, so we can connect your legal requests to the right account. If you change them, we may verify ownership before updating the record.

Payment references

Wallet records include DANA, OVO, GoPay, QRIS, and bank transfer references tied to deposits or withdrawals. These entries help us trace a payment issue without asking you to repeat the same details each time.

Cookie choices

Cookies keep your session active, remember basic site settings, and help us understand account security signals. You can manage browser cookies on mobile or desktop, but blocking them may affect sign-in and lobby access.

Device security

When you sign in from a new phone, tablet, or desktop browser, we may log device and session details. That helps us spot unusual access and answer your request if you report an account problem.

Retention window

We keep account, wallet, and support records for as long as needed to operate the account, handle disputes, and meet payment partner requirements. When data is no longer needed, we reduce or remove it where practical.

Change requests

Ask support to correct profile details, explain stored data, or close an account where local law and operational checks allow it. We may need identity confirmation before making a legal record change.

What your legal rights cover

These answers focus on the legal points you are most likely to check before opening or maintaining an account: eligibility, data, cookies, payment records, device access, and how to contact us. They do not replace local legal advice, but they explain how we handle requests inside our own account system.

Access depends on local law and is available only where local law permits. Before you open an account, check your local requirements and use your own registration details so support can verify the profile later.

We keep the details needed to run your account: phone or email, sign-in records, wallet references, support messages, and policy choices. These records help us answer disputes, secure access, and process requests you send us.

We use payment references to trace wallet activity, confirm whether a transaction reached the account, and answer withdrawal questions. The record may include time, method, amount, status, and the support case linked to your request.

Yes. Contact us through live chat or email and tell us what needs correction. We may ask you to confirm account ownership before changing phone, email, payment reference details, or other stored legal information.

Cookies help keep your session active and support basic account security checks. If you block them, sign-in or lobby access may not work as expected, but you can manage cookies through your browser settings.

Only the teams that need the case record for account operation, security checks, or payment tracing should access your messages. We keep requests connected to your profile so replies and later checks stay consistent.

Use live chat or email from your registered contact and state whether you want account closure, a data explanation, or a correction. We review the request against local law, open wallet checks, and unresolved support cases.

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